CALL CENTERS CONSULTING SERVICES FROM AGCCS To strategically position you in a competitive market place AGCCS helps you leverage          Technology         People         Business Processes AGCCS provides specialist advice on : Independent consultancy in any component / functional area. Or as a Total Turnkey     Assignment Complete Consultancy on Customer Relationship Management(CRM/eCRM) Complete guide to starting, staffing, operating to Profitable & growth levels Step by Step procedures on How to set up clients accounts, develop client campaign strips, orient & train the assigned agents, monitor, evaluate, coach, motivate & improve agents productivity. Design to Implement Services include planning, consulting, on-site operations management.      --Design, staff, train and run Call Centers Coaching, as an ongoing Process, along with Training & Motivation techniques.       -- Focus on Internal Customer Service by organising inhouse         seminars       -- Bring all concerned in the field to a Common Platfrom at Ext          Seminars for wider perspectives & latest trends. Clients accounts management to Project Management: management of entire Project as a Profit unit. Continuous Monitoring: --Customers Support Services and Telesales both require closely   monitoring process in a Call Center infrastructure. Set up involving development of process flow, selecting technology, training people in technology process. Development of Applications, configuring systems requirements. Operational aspects covering efficient running of Center & on-site work for End-Users. Co-ordinating Call Center Service Providers directly or in partnership with independent consulting companies. AGCCS Specialises on Informal & Small Call Centers though our advice is available to medium & large center with multiple sites Whether you are setting up a new call center or expanding your existing call center facilities AGCCS can provide complete consultancy. Click Here for more details.

TECHNICAL CONSULTANCY

Call Centers being a dynamic force must keep pace with changing times. Businesses are not as simple as they appear to be. They are dynamically fluctuating with continual and unexpected challenges. Call Centers must correspond to business needs.

AGCCS will provide consultancy in all important technical areas such as:

Systems Review

How to review your call center operation and all of its technology and make recommendations for improvement - it may be replacement - in many cases it is changes that are more cost effective and extend the life of the technology in place.

Over passage of time, many call centers get bogged down with the support of available technology - PBX, ACD, IVR, etc. - centers grow and shrink, change and evolve all in an effort to support the business at hand. Efficiency and effectiveness is the objective and sometimes the tools in place just aren't supporting the center as efficiently or as effectively as it should. So the question is - do we replace the technology or modify it or add to it . . . ?

CTI Development

Reporting benefits from CTI as well as you can design reports that will be meaningful to all department heads in your business - in their terms. These reports will not only communicate information that they didn't know they could get, but will also establish the call center as an organization of value, one worthy of investment.

eCommerce Security Consulting Services:

As your call center's capability expands with connectivity to the internet, e-Commerce grows at an astounding rate. Security becomes an important factor for any business that has a presence on the World Wide Web. While the opportunities for Business-to-Consumer and Business-to-Business applications open new markets, the threats to your business are all too real. Integration of the World Wide Web with your Call Center presents even more business opportunities as well as greater risks. It is vitally important that you take necessary steps to secure your e-commerce web site and protect your business information.

Strategic Planning

Creating and implementing a customer focused strategy is an on-going process that begins with setting expectations and continues through design, implementation, and evaluation. We help you to design and implement systems and practices that turn call centers into internal and external customer building centers.

Quality Control/Monitoring Programs

Providing subjective feedback and creating an environment that will foster learning is important to a quality control program. We will provide you with the tools to set standards, evaluate effectiveness and foster positive change. We also have recording solutions to fit your needs.

Systems and Procedures

Evaluating your current systems and procedures is critical to identifying areas and opportunities that can improve performance. There are times when selecting a new call center technology or changing a procedure is required. We can also help you uncover opportunities that may not be readily apparent.

Contact Center Design

From site selection infrastructure designing of your inhouse Call Center, developing an RPF, soliciting vendors, evaluating responses and assisting in selection of the right equipment for your Contact Center.

Tele Management Services

Our Tele Management Services Include:

• Management of outside vendors.
• Setup of Inhouse Call Centers.
• Technology needs assesment, integration and maximisation.
• Re-energising Call Center.
• Service Level Analysis Quality Assesment and agent certification.
• On Site Evaluation including third party verification.
• Script design and Preparation.
• Call Monitoring and analysis etc

Technical Services

Atari Global Call Center Solutions (AGCCS) works closely with the clients team to identify business requirements, evaluate & design the technical processes and solutions. Weighing different alternatives for communication or MultiMedia Vehicles using Voice Response, fax, e-commerce etc., to enhance the way companies interact with each other     --By addressing a range of business situations to choose the best of Call Center technologies; with reference to specific marketing applications, thereby providing a direction in terms of:           Growth & business transformation           Cost Conscious / measures           World class customer contact initiatives

OUR TECHNICAL SERVICES
	Application Development	From Sectoral specific CRM to back office operations functional areas ERP
	Training & Education	Coaching as an ongoing process, at all levels along with Technical workshops,seminars,user group conferences & exposure events by addressing technology issues and latest trends.
	Quality Assessment and Certification	Customer event reporting Service Level Analysis for      --Agent Certification      --Third-Party Verification      --On-site Verification Benchmarking acts as a precursor to quality attainment. Benchmarking helps in performance evaluation, quality calibration, thereby to improve and attain world class norms & expectations across all areas of call center operations. For more On Benchmarking , Click here
	Integration		As system integrator to carefully plan on basis of customer contact strategy
			Integrate center to Corporate Data / IVR to PBX / Voice Data to Call Transfer
			Customer event reporting / linking to your Call Center
			Consolidation of PBX, IVR, ACD Call history, Call Center Management Reporting
	Sizing	Keeping business requirements and operating levels in view for the present & forseeable future allowing for anticipated growth, we help in selecting appropriate technologies, & optimal system configurations in terms of H/W, S/W, N/W.